To start the return process, contact us at Sales@desolatemotorsports.com within 30 days of receiving your items and have your original order number ready. Title your email “(Order Number) Return”. Please briefly describe the issue or reason for return.
Customers will be responsible for all return shipping. We do not accept C.O.D.’s. Returns can also be accepted in person at our location in Santa Fe Springs, CA.
We only accept returns for any new, unused and unaltered products bought through our website or brick and mortar location within 30 days of receiving your items. Any items ordered through our dealers/resellers need to be returned through them. All returned items are subject to $10 restock fee or 15%, whichever is higher and original credit processing fees.
Exclusions:
• Custom order items such as King Shocks are ineligible for return.
• All close-out and clearance merchandise sales are final and cannot be returned.
• Returns after 30 days of receiving your item will not be accepted.
Returns and exchanges must be complete in new condition and include original product packaging. The Manufacturer’s packaging must be clear of writings or markings. Do not use the manufacturer’s product box as the shipping box unless it was shipped to you in that box.
Any merchandise/parts which show signs of use or that have been installed (or damaged while attempting to install) or used in any other manner will not be accepted for return. (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc.)
If you return an item that was shipped under our free shipping promotion, we reserve the right to deduct the original shipping amount from the refunded amount.
Return all RMA items via ground shipping to the following address:
Attn: Return + your order number
Desolate Motorsports Inc.
12741 Los Nietos Rd
Santa Fe Springs, CA 90670
Refunds can take 5-7 days to process after we receive your return.